Privacy Policy

 Shipping

All standard shipping is charged at a flat rate of NZD$4 using courier shipping. Rural delivery is charged at a flat rate of NZD$7. Please allow 5-7 working days for your package to arrive before contacting us. Although we try to have your package delivered to you in 2-4 business days, please be aware delivery may be slower around peak times such as Christmas and public holidays.  We are unable to ship to PO Boxes.

Delivery outside of New Zealand is not available.

 

Returns

We accept returns on all generic items (generic items do not include customer specific products featuring names, words, numbers or designs which have been custom designed).

For items damaged in transit, please contact us for a replacement at info@houseoflaser.co.nz.  

To be eligible for a return, your item must be a generic item (not custom made with names, numbers etc), unused and in the same condition that you received it. It must also be in its original packaging. Please contact us if you have any issues - we are more than happy to work things out with you.

When sending your return, ensure it is sent in the same way it arrived to you - take extra care to ensure it doesn’t break in transit.  Once it is damaged, a refund/replacement cannot be issued.

Any item not in its original condition or is damaged, not due to our error or returned more than 30 days after delivery will not receive a refund.  

Once we receive your item and it is inspected, we will notify you that we have received your returned item and whether it has been approved or rejected.  We will then apply a refund to your credit card.

 

 Refund not arrived?

If your refund hasnt arrived into your account, please check the following first:

  1. Check your account again

  2. Contact your credit card company - it may take some time for your return to be transferred to your account.

  3. Contact your bank - your refund may still be processing, so check with your bank.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@houseoflaser.co.nz

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it, send us an email at info@houseoflaser.co.nz

 

Shipping

To return your product, you should mail your product to:

3 Paterson Street, Pahiatua, 4910.

Be sure to package it exactly as it arrived to you.  Any items damaged in transit to us will not be eligible for a refund/exchange.